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SHIPPING & RETURNS

Shipping Policy

Summary: While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once payment for your order (including delivery fees) is received, we fulfill the order and pass it onto the carrier. This is also the moment where you legally become the owner of the products.

We deliver to most places in the world. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

We do not guarantee door-to-door delivery. Final delivery is handled by third-party shipping carriers, and the method of delivery may vary depending on the carrier and the destination. Orders may be delivered to local post offices, parcel lockers, or other designated pickup points, depending on the practices of the carrier and regional logistics infrastructure. Fresh Era Apparel is not responsible for the specific delivery method once the shipment is transferred to the carrier.

Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

Ownership of the Products will only pass to you/Customer after we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier. 

We make no guarantees with respect to any collaboration we undertake with you, including any collaboration with respect to Services, Products (including new Products) or any integration with a vendor platform.

Return & Exchange Policy

Summary: To make sure your orders arrive as quickly as possible, please make sure you submit the correct order details at checkout. FRESH ERA APPAREL doesn't take responsibility for missed deliveries due to typos in the delivery information.

Your order is purchase of a Product for which you have paid the applicable fee and/or other charges that we have accepted and received. Any Products in the same order which we have not accepted do not form part of that contract.  We may choose not to accept any orders in our sole discretion.

 

Orders are placed and received exclusively via the Site. Before ordering from us, it is your responsibility to check and determine full ability to receive the Products. Correct name of the recipient, delivery address and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to ensure successful delivery of Products.

 

All information asked on the checkout page must be filled in precisely and accurately. FRESH ERA  APPAREL will not be responsible for missed delivery because of a wrong or misspelled recipient name or surname, delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, phone number, or any other special requirements, please contact us via email.

 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

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                   (Disclaimer: These addresses are for PRODUCT RETURNS only.)

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Return addresses for orders US and abroad:

  • US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019

  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

  • Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia

  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

  • UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ

  • Australia:

    • Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031

    • Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056

    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175

  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101

  • Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil 

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